Cookie policy

1. What are cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage and session tokens used for security or login state.

2. How we use cookies

We use cookies and similar technologies that are strictly necessary to:

• keep our website secure and protect enquiry forms from abuse;
• support AWS WAF CAPTCHA challenges when additional verification is required;
• maintain admin login sessions for authorised staff (admin area only);
• keep a live chat conversation active when you use our website chat widget;
• remember essential preferences required for site operation.

We do not use advertising cookies or third-party behavioural tracking cookies on the public marketing website. We do not use Google Analytics or similar analytics platforms on the public site at the time of this policy.

3. Cookies you may encounter

Type	Purpose	Duration
Security / WAF	Verify legitimate form submissions and block automated abuse	Session or short-term
Live chat session	Keep your support conversation active when you use our chat widget, including if you move between pages or return later	Session or persistent while the chat is in use
Admin session	Authenticate staff in the admin area	Session / as configured
Essential site operation	Load balancing, security headers, and basic functionality	Varies

Our live chat is provided on our own infrastructure. It sets strictly necessary session cookies (for example cw_conversation) on https://cuetheflash.events so the widget can continue a conversation — not for advertising or cross-site tracking.

4. Managing cookies

Strictly necessary cookies cannot always be disabled if you wish to use secure forms, live chat, or admin features. You can control cookies through your browser settings — blocking all cookies may affect how parts of the site work, including the chat widget.

For more about how we handle personal data, including messages sent through live chat, see our Privacy Policy.

5. Changes

We may update this policy if our use of cookies changes. The current version is always published on this page with the version number shown above.